Refund Policy

Rise & Built provides educational products and services. We do not sell guaranteed outcomes, guaranteed credit score improvements, guaranteed approvals, or credit repair services.

Payments made to Rise & Built are payments for access to educational content, software tools, community resources, and learning experiences.

Refund eligibility is determined solely under this Policy.

The Diagnóstico 360 program includes immediate access to educational materials, workshops, software tools, and related resources.

Eligibility for Refund: A customer may request a full refund only if: the request is submitted within seven (7) calendar days of purchase; and the customer has not accessed a substantial portion of the program materials; and the customer has not completed the self-assessment process; and the customer has not generated or downloaded program outputs.

No Refunds After Meaningful Use: Once a customer has accessed substantial content, completed educational exercises, generated personalized educational outputs, or downloaded program materials, the purchase becomes non-refundable.

Academia is a recurring subscription-based educational program granting access to educational modules, learning resources, templates, educational frameworks, community features, and instructional sessions.

Initial Enrollment Refund Window: A first-time subscriber may request a refund within seven (7) calendar days after the initial purchase if: access has been limited; a substantial portion of the program has not been consumed; the request is made in good faith.

Subscription Renewals: Subscription renewal charges are generally non-refundable. Users are responsible for cancelling recurring subscriptions before the next billing date.

The Pro Program includes enhanced educational resources, group coaching sessions, community access, software tools, and educational support.

Initial Enrollment Refund Window: A customer may request a refund within seven (7) calendar days after initial enrollment if: participation has been limited; substantial program resources have not been consumed; the request complies with this Policy.

Renewals: Renewal charges are generally non-refundable. Users remain responsible for managing their subscriptions.

Customers agree to contact Rise & Built before initiating a chargeback with a financial institution.

The Company reserves the right to contest chargebacks where supported by purchase records, access logs, enrollment history, usage records, or communications.

If a verified technical issue substantially prevents access to purchased services, the Company may, at its sole discretion: restore access; extend access periods; provide alternative access methods; issue a partial refund; or issue a full refund.

Refund requests must be submitted in writing to refunds@riseandbuilt.com, including: full name; email associated with the account; date of purchase; program purchased; and explanation of the request.

Refund Requests: refunds@riseandbuilt.com

General Support: support@riseandbuilt.com