Consumer Complaint Policy

Consumers may submit complaints by email to: complaints@riseandbuilt.com

Complaints should include: full name; email address associated with the account; date of purchase (if applicable); program or service involved; description of the concern; desired resolution; supporting documentation (if available).

Incomplete submissions may delay investigation.

Rise & Built will generally acknowledge receipt of a complaint within two (2) business days after receipt.

Acknowledgment confirms receipt only and does not constitute acceptance of the customer's position.

Upon receipt, the Company may review account activity, purchase records, support communications, platform usage logs, and billing records.

The Company will evaluate the complaint objectively and in good faith.

The Company will make reasonable efforts to provide an initial substantive response within ten (10) business days following receipt.

Complex matters may require additional time. Where additional time is necessary, the consumer will be informed.

Depending on the circumstances, resolutions may include: clarification of services; technical assistance; account corrections; billing corrections; restoration of access; extension of access periods; goodwill accommodations; refunds where appropriate; or denial of the complaint where unsupported.

Consumers are encouraged to contact Rise & Built before initiating chargebacks, card disputes, or payment processor complaints.

Many issues can be resolved more quickly through direct communication.

If a consumer is dissatisfied with the initial response, they may request escalation by emailing: escalations@riseandbuilt.com

The escalation request should include: original complaint reference; explanation of remaining concerns; and requested outcome.

Consumers will not be penalized solely because they submit a good-faith complaint.

This provision does not limit the Company's ability to enforce its Terms of Service or other policies.

Consumer Complaints: complaints@riseandbuilt.com

Escalations: escalations@riseandbuilt.com

General Support: support@riseandbuilt.com